We are looking for a skilled and experienced Desktop/Mobile Technician to join our team. The ideal candidate will have a strong background in troubleshooting, repairing, and maintaining desktop and mobile devices, including hardware and software components.
- Troubleshoot and repair desktop and mobile devices, including hardware and software components
- Install and configure operating systems, applications, and other software components
- Maintain and repair technological equipment (e.g. routers) or peripheral devices
- Replace damaged parts, such as screens, batteries, charging ports, hard drives, memory, and motherboards
- Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
- Provide technical support to end-users, answering queries and resolving issues related to desktop and mobile devices
- Maintain accurate documentation of technical support requests and solutions provided to end-users
- Provide remote technical support to users who are not physically present in the same location
- Train end-users on the use of desktop and mobile devices, software applications, and security best practices
- Ensure that all desktop and mobile devices are compliant with company policies, industry standards, and regulations
- Maintain an inventory of desktop and mobile devices, software licenses, and other technology assets
- Troubleshoot network connectivity issues that affect desktop and mobile devices
- Manage security options and software in computers and networks to maintain privacy and protection from attacks
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Perform routine maintenance tasks, such as system updates, backups, and virus/malware scans
- Stay up-to-date with new mobile devices and technologies
Skills & Knowledge:
- Excellent knowledge of desktop and mobile hardware and software components
- Strong troubleshooting and problem-solving skills
- Proficiency in computer operating systems, such as MS Windows, MAC OS, and Linux.
- Exceptional working knowledge of computer systems, including networks, servers, internet security and data privacy principles.
- Excellent communication skills and the ability to explain technical issues in simple terms
- Ability to work independently as well as part of a team
- Willingness to learn new technologies and keep up-to-date with industry trends
- High school diploma or Bachelor’s degree in computer science or equivalent experience in the same field.
- Experience with LAN/WAN networks
- Relevant certifications (e.g. CompTIA A+, CCNA, etc.) will be an advantage
- At least 1 year of experience as a computer technician or in a similar role.
- Physical ability to lift and move heavy equipment as needed
- Valid Qatar driver’s license
- Local hires only – Transferable visa with NOC